Best Survey Practices: 8 Tips for Customer Experience surveys
As customer-centricity has become an important part of nearly every su...
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Surveys
Best Survey Practices: The Ultimate Survey - See Tips from a Pro
Asking the right questions - how to design a survey that works for you...
Ready surveys
Looking for a way to streamline your survey process? As a company we'v...
Best survey practices: How to keep the respondent engaged
Keeping the respondents engaged is critical to getting useful feedback...
Best survey practices: Characteristics of an outstanding survey
The ABC of an outstanding Survey It is important to consider how you w...
Best survey practices: Choosing the right question type
Is Net Promoter Score or NPS an accurate customer experience metric?
Customer-centricity is almost always one of the values of successful b...
Customers are always right - how to listen to them more closely
We recently had lunch at a very well-known restaurant. We have been th...
How to refine your view on NPS and choose the Right Development Goals
What is NPS? NPS, or Net Promoter Score, is one of the most commonly u...
Don't settle for one-way surveys - what is interactivity in surveys?
Why interactivity matters in surveys One-way communication is not very...
Best survey practices: Use Background info to get valuable insights
ABC of Background Questions Organizations use background information i...
Best survey practices: Ensuring a high response rate by sharing method
Which one is the best way to reach Your respondents? In the best case,...
Top 10: How to motivate survey respondents & ensure high response rate
Zeffi released its top 10 tips for motivating respondents and increasi...
Pulse surveys are relevant for C-level management also
Strategic relevance of pulse surveys As the head of an organization, i...
Managing Employee Experience - keep your top performers satisfied
Can top performers be so committed to your company culture that they w...
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How to measure Customer Experience - best practices
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Service design and added value for your customers!
There is often talk of service design and its importance. It is a new ...
Many ways to create a great survey!
Last time I wrote about why we need Zeffi? Short recap. In a good Busi...
Why Zeffi?
Why Zeffi? I'll tell you why. In a good Business strategy we need to f...