Zeffi has developed a customer feedback tool that is so user-friendly that even customer service staff can easily create surveys and get a very accurate picture of what needs to be done. On the other hand, the insights are easy to share with management for decision-making support.
Feedback can be started using ready-made survey templates or if you already have pre-existing question sets, they can easily be imported into Zeffi. Feedback can be collected from many places, for example the same survey can be used in sales points as well as online or in customer letters. You can easily find out through which channel each feedback has come.