Best Survey Practices: 8 Tips for Customer Experience surveys
As customer-centricity has become an important part of nearly every su...
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Best Survey Practices: The Ultimate Survey - See Tips from a Pro
Asking the right questions - how to design a survey that works for you...
Ready surveys
Looking for a way to streamline your survey process? As a company we'v...
Is Net Promoter Score or NPS an accurate customer experience metric?
Customer-centricity is almost always one of the values of successful b...
What constitutes first-class customer service
It's been my pleasure to work in customer service ever since I was leg...
Why does a good leader crave knowledge?
Leading is all about doing the right things right. It is easier when y...
Customers are always right - how to listen to them more closely
We recently had lunch at a very well-known restaurant. We have been ...
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Identify hidden organizational risks in time
A resilient organization is prepared for risks, anticipates and reacts...