How to refine your view on NPS and choose the Right Development Goals
What is NPS? NPS, or Net Promoter Score, is one of the most commonly u...
ZEF Blog
Posts by
Janne Vainikainen
Don't settle for one-way surveys - what is interactivity in surveys?
Why interactivity matters in surveys One-way communication is not very...
Best survey practices: Use Background info to get valuable insights
ABC of Background Questions Organizations use background information i...
Best survey practices: Ensuring a high response rate by sharing method
Which one is the best way to reach Your respondents? In the best cas...
Organizational success is all about doing the right things right
When developing operations, do you know what your customers really val...
Top 10: How to motivate survey respondents & ensure high response rate
Zeffi released its top 10 tips for motivating respondents and increasi...
Pulse surveys are relevant for C-level management also
Strategic relevance of pulse surveys As the head of an organization, i...
Managing Employee Experience - keep your top performers satisfied
Can top performers be so committed to your company culture that they w...
Customer Experience management - Unleash the growth potential
How to measure Customer Experience - best practices
Customer satisfaction insights - the most important kind of knowledge ...
Why 360-degree feedback matters
360-degree feedback gives insights on the workplace dynamics You proba...
Zeffi's Language Technology analyzes textual data for you
Zeffi has now a new NLP (natural language processing) feature that ana...