Customer Experience, Surveys Is Net Promoter Score or NPS an accurate customer experience metric? Customer-centricity is almost always one of the values of successful b... Zeffi
Sales and marketing, Customer Experience, Surveys How to refine your view on NPS and choose the Right Development Goals What is NPS? NPS, or Net Promoter Score, is one of the most commonly u... Janne Vainikainen
Inspiration, Customer Experience, Surveys Top 10: How to motivate survey respondents & ensure high response rate Zeffi released its top 10 tips for motivating respondents and increasi... Janne Vainikainen