Best Survey Practices: 8 Tips for Customer Experience surveys
As customer-centricity has become an important part of nearly every su...
ZEF Blog
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Customer Experience
Is Net Promoter Score or NPS an accurate customer experience metric?
Customer-centricity is almost always one of the values of successful b...
What constitutes first-class customer service
It's been my pleasure to work in customer service ever since I was leg...
Customers are always right - how to listen to them more closely
We recently had lunch at a very well-known restaurant. We have been ...
How to refine your view on NPS and choose the Right Development Goals
What is NPS? NPS, or Net Promoter Score, is one of the most commonly u...
Top 10: How to motivate survey respondents & ensure high response rate
Zeffi released its top 10 tips for motivating respondents and increasi...
Customer Experience management - Unleash the growth potential
How to measure Customer Experience - best practices
Customer satisfaction insights - the most important kind of knowledge ...
Free training in English
Zeffi's first free English language trainings was on October 14, 2021....
Service design and added value for your customers!
There is often talk of service design and its importance. It is a new ...
How to Motivate Your Sales Reps for Greater Results Through Customer Understanding
Executives continuously look for clever ways to encourage their sales ...