Zeffi customer testimonials
Read inspiring stories about our customers’ journey towards better results with Zeffi. In these customer stories, you will see how our survey tools have helped develop customer experiences, increase commitment and bring concrete value to different industries.
Case stories from different sectors
As the testimonials are in Finnish, you can use Youtube's closed captioning to translate to your preferred language.
Case: Leipurin Oy, Mika Coles
Leipurin Oy, belonging to Aspo Oy, uses Zeffi extensively in various feedback collections, internally, and externally.
Case: Lumon Oy, Vilja Lehtonen
Lumon Oy uses Zeffi to record, monitor, and report work happening in the field to subscribers.
Case: Oulu, Hanna Korpiaho
The city of Oulu is a long-term customer of Zeffi, with over 15 years of history and more than 100 active survey creators.
Case stories from different types of surveys
Online retailer's customer satisfaction
Johanna Mattila, Lakkapää Oy
Hardware and agricultural retailer Lakkapää Oy uses Zeffi to measure customer satisfaction with their online store and to collect Google Review ratings.
Continuous feedback on the customer service
Rami Luomanpää, SUHK
Finnish sports massage center SUHK Oy measures customer satisfaction continuously after each service experience. Zeffi is integrated into the CRM and invites are automatic. Each professional receives their own live report on their performance.
Zeffi in research use
Mikko Virtaneva, Workspace Oy
Design studio Workspace Oy utilizes Zeffi as a key tool with their client commissions. Zeffi helps to explain the phenomena under research to Workspace’s customers in a concrete way.
Data through extensive customer research
Aino Karjalainen, Lumon Oy
Lumon Group is a terrace and balcony glazing company that uses the Zeffi tool to collect customer data. With Zeffi’s tool they have gained insight into their customers’ buying behavior, which has been valuable for marketing, sales, and internal process development.
Keeping the customer promises with Zeffi
Johanna Vilkuna, MTTC Oy
More Than Training Company (MTTC) is a consulting company founded in 2022, and a frequent user of Zeffi. Watch the video to see how Zeffi’s tools have helped MTTC to make smart decisions.