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NPS 2.0 is here.
Survey tool turbocharged with AI guides you to victory.
Get more answers.
With 25 years of experience with survey tools we have found the best methods to deliver the highest answer rates for your surveys. Fine tuned user experience makes sure your customers enjoy giving the valuable feedback as much as you enjoy creating the surveys.
One click AI-analysis.
The most engaging way to play around with the results; skimming out the most meaningful results can literally be just a click away. 2D and Slider questions are powered with patented method (Intelligent Zoom) highlights which development targets matter the most.
Lead with data.
Increase your customer lifetime value by listening to your customers in decision making. Correct reports from continuous surveys to different organization levels accelerates development of various processes simoultaneously.
The road towards customer centricity is just one click away.
It was such a pleasure building our survey on the Zeffi platform and working with the team! Zeffi has definitely raised the bar and I am one very happy customer!
Zeffi solves the traditional problem with surveys known as Context Effect and is more reliable survey method when doing evaluations.
I am amazed how good Zeffi's analysis tools and Intelligent Zoom has been. We got concrete measures to work with. I recommend Zeffi to everyone!
From big, to bigger, to the biggest car reseller in Finland.
Saka has done tremendous job in the industry by focusing to the customer centricity. Read through which key capabilities of Zeffi has made the difference.
Data flow automated with CRM Integration.
By integrated CRM, Saka gets valuable data to use in their customer service. This way with the integration the customer history data is on hand at all times.
Automatic invitations and reminders.
Saka has built process automations around surveys by adding automatic notifications by choosing which are the conditions needed to trigger a notification. After doing this, they are able to react quickly to leads, reclamations, thanks, orders and so on.
Google reviews are spot on.
Continuous surveys are the best way to keep your google reviews on high level. We all know that unfortunately not all customers end up with happy faces and that may lead to a single bad review on google. Good amount of reviews make sure that single detractors won't destroy your reputation in Google.
You finger on the pulse with Smart reports.
Get your strengths and improvement areas right to the palm of your hand just as they’re happening.
Sentiment Analysis with a multiline title
The AI analyzes text feedbacks for you. Sentiment Analysis recognizes the tone of the text responses and you will be able to see the text feedback from positive to negative on a scale from -10 to +10.
Word Analysis
The wordcloud feature enables efficient feedback processing. It breaks the feedback into smaller parts and you can analyze which nouns, adjectives, verbs, and adverbs can be found in your textual data.
Instant comparisons
Create a quick comparison between different subgroups. You can see exactly how the answers differ from each group with only few clicks.
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