Key customers don't disappear in a single day. ZEF identifies silent signals before customer churn shows up in the business.
Track the development of customer relationships and identify changes in time. ZEF helps ask the right questions at the right time and notifies of critical feedback, enabling timely response. Feedback data updates to CRM in real time. All fully automated.
The system separates critical development areas from ordinary response noise and uses AI to surface the weak signals indicating elevated churn risk. Account management can see directly below the surface.
Automatically identify customer relationships at risk of churn well in advance of the contract period ending, so that sales can take proactive actions to save the customer relationship.
Why did the potential customer buy or not buy? The AI interviewer Esko responds to given answers in real time and uncovers the real root causes behind customers' choices.
You can forget guesswork and hours of manually going through feedback. Esko AI analyzes the feedback of hundreds of prospects and customers in seconds, saving significant amounts of manual reporting work.
The ZEF four-field matrix and automatic AI summaries immediately show which product, service or sales process features are most significant to customers. The ZEF platform combines different data sources into one view:
• Customer and people understanding (People Intelligence)
• Market trends (Market Intelligence)
• Hard business metrics (Business Intelligence)
Obtain detailed and unbiased customer feedback through AI-powered interviews – from Win/Loss analysis to account monitoring.
Use our analytics platform to interpret data and identify the critical signals indicating elevated churn risk or upsell opportunity.
Implement strategies to improve customer retention, optimize Win/Loss conversion and grow upselling based on ZEF's prioritized action plan.
Track the impact of implemented actions and continuously develop your sales strategy based on received customer feedback and data analysis.
The ZEF platform is easy to use for both the survey creator and the respondent. Multilingual and visually appealing surveys are ready in no time, either with expert-curated survey templates or with the help of AI.
Don't just collect numbers – understand them. The AI interviewer holds a short, interactive conversation with the customer and uncovers those silent signals and root causes that traditional survey tools leave completely in the dark.
The system immediately creates an automatic report and AI summary from the data and picks out the most relevant findings on your behalf. You receive a prioritized action plan mirrored against your strategic goals, along with predicted outcomes and ROI impacts.
