Modern and easy survey tool*
*97,94 % recommend (Zeffi User Survey, Aug 2021)
Features our customers say they love the most 💙.
Instantly brand your survey by pasting your website URL. It's almost like magic.
97,11%* feel that Zeffi surveys are more delightful to respond than similar tools (*Zeffi User Survey, Aug 2021)
The most engaging way to play around the results; skimming out the most meaningful results can literally be just a click away. Analyze also textual responses! Test >>
97,37%* feel that Zeffi surveys add value concretely (*Zeffi User Survey, Aug 2021)
Unlimited number of Users
Number of users is not limited. Feel free to add even those users who make surveys once a year. Enhanced collaboration features.
92,66%* feel that Zeffi surveys are easier to use than similar tools (*Zeffi User Survey, Aug 2021)
Easy to use, covering all survey needs.
Make your survey intelligent by using Logic Studio. Set conditions for each question.
You can build mobile, tab and desktop view easily at one time. Mobile optimization by default.
Collect Google Reviews
Use Logic Studio to collect Google Reviews from your satisfied customers.
Make many language versions of your survey - all responses are shown on one report. Language is detected automatically.
Customize CSS & JSON
Building or sharing a survey does not require any coding. In case you want to, you can use CSS or JSON editor to access code.
Extensive sharing and follow-up options.
Delightful Email Builder
Invite respondents using Email. Easy to use drag & drop builder helps you to make the invitation look just like your brand.
Personalized Email Invitations
Gain higher response rates through more personal touch.
Invitations, Reminders & Tracking
Monitor response statistics and remind respondents if needed. SMS/Email invitations and reminders available.
Inviting respondents by SMS gives higher conversion rates. Mobile optimized respondent view.
Survey can be embedded to web page using iframe. Survey will be a seamless part of the web page. Perfect for situations when you do not have contact info but a web page with large number of visitors.
Pop up surveys
Instead of iframe embed you can also make a Pop up survey.
Customizing Sender Name (option)
Customize Sender name to increase email or SMS conversion.
Invite respondents automatically when new members are added to a recipient list - internal or external (integrated) one.
Build process automations around your surveys by adding automatic notifications. Choose which are the conditions needed to trigger a notification. React quicly to leads, reclamations, thanks, orders, ..
Customizing Anonymity level
Choose whether you want your respondents to be Identified, Anonymous or something in between. You may want to limit anonymity to a certain level and use only a few background statistics for instance - while respondents remain otherwise unidentified.
Social Sharing for virality
Do you want to create test meant to go viral on social media? This type of interactive content can also be built using Zeffi. Optimize how your interactive content is shown on LinkedIn, Fb, Twitter, WhatsApp or email. Potential? We have cases with millions of respondents!
Smartlinks and Hashtags
Share your survey using share links. You may add any hashtag you wish and it will appear on report. You can add multiple hashtags to a single smart link. Perfect for sharing your survey with a simple link while adding extra layers of information as you go. Talking about flexible surveying!
Not all reports are created the same. Features that let you get to your needs.
Patented Intelligent Scoring Method
ZEF (Z-scored Electronic Feedback) method eliminates the effect of different response styles. Z-scoring answers makes comparing responses of different respondents (/groups) more reliable.
Filter responses easily. Build report views of different respondent groups with just a few clicks.
Instantly shareable Live Reports
Share Live Reports right after you have received first responses. Live Reports can be shared using email invitation to report.
Easily customize charts to your needs. You can switch chart types and combine several subgroups to a chart and see differences clearly.
Share any report, whether it contains all data or just a selected view. Share via email or make a public report link. Report recipient has a possibility to filter data.
All popular export formats
Exports are needed is various cases. Export in most common file types is available. Export as a .pdf, .docx, .pptx, .xlsx or .csv file is available when needed.
Word Analysis (option)
Analyze textual data with sophisticated natural language processing (NLP) capabilities. Find different parts of speech (substantives, verbs, adjectives & adverbs) as well as most frequent terms in general.
Sentiment Analysis (option)
Analyze sentiment in textual data using NLP. List textual feedback from positive to negative on scale -10 - +10. See sentiment score for each text response, and average score for different subgroups or in total.
Integrated Feedback Loop
Bring respondent data from your CRM. Next, bring responses (enriched data) back to your CRM. Form an integrated feedback loop and you will know exactly how your customers see your services.
Reporting is made for organizations aiming to data based development. Have thorough comparison between different subgroups with few clicks. Save report views which you will need later or do ad hoc filtering for instant views.
Report shows right away whether respondents have shared understanding (high level of concencus) or not.
Most Accurate NPS
Net promoter score (NPS) is a good estimate to your ability to fill customers' needs. Combined with other report features you will have the most accurate NPS available.
A product built for team work.
User Role Management
Powerful features for team work. All the user roles that you need: Owner, Admin & User. Bonus: you can share interactive reports also to people without a user role, say, customers or partners.
Collaborate in real-time
Share your survey to colleagues with just one click. Many users can edit a survey in real time.
As Secure, as your data is valuable